Job

Credit Controller

Location: Watford Head Office
Type: Full-time | Office-based (hub-based role)

About the role

We're looking for an experienced and proactive Credit Controller to join our Watford Head Office team. This role is responsible for managing cash collection and outstanding debt across a portfolio of client contracts, helping to protect cash flow and reduce credit risk.

You'll build strong working relationships with client contacts, resolve queries efficiently and take a firm but professional approach to credit control, ensuring balances are collected on time.

What you'll be doing

• Managing credit checks, credit limits and credit insurance cover

• Collecting outstanding debt across your contract portfolio

• Building relationships with client contacts to support timely payment

• Requesting payment via phone, email, video or face-to-face meetings

• Resolving billing queries and disputed invoices

• Allocating incoming cash and maintaining accurate account records

• Producing reports on overdue debt and sending statements of account

• Keeping accurate records of activity across finance and CRM systems

• Supporting billing activity at peak times, where required

What we're looking for

Essential

• Previous experience in a credit control role

• Strong attention to detail and excellent time management

• Confident communicator with a professional telephone manner

• Assertive but non-confrontational approach to collections

• Good Microsoft 365 skills, including Excel

• GCSE (or equivalent) Maths and English at Level 2 or above

Desirable

• Advanced Excel skills (e.g. lookups, pivot tables)

• Strong reconciliation and negotiation skills

• Experience managing multiple client accounts

• Willingness to visit clients where required to resolve issues

Why join us

You'll be based in our Watford Head Office, working within a supportive finance team. We offer structured induction, access to our Learning Hub, and clear performance targets linked to development and progression. We value collaboration, professionalism and high standards, and work in line with our values of integrity, respect, safety, inclusion and continuous improvement.

We have a fair and comprehensive selection procedure. We regret that if you have not been contacted within five working days that your application for this position has been unsuccessful. However, please check your junk email folder to ensure that an email from us hasn't been blocked by your spam filter. We receive many CVs and are unable to enter into telephone conversations until we have completed our initial selection procedure. As an equal opportunities employer, MSSI is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join MSSI. MSSISupport Services is committed to making reasonable adjustments in order for all candidates who are successfully put through to the interview stage to be able to attend.