Purpose of job:
The Benefits Manager will proactively identify, quantify, and track the realisation of benefits used to justify investment underpinning the Resilient 24/7 Consular Services Programme. You will ensure that a 'fit for purpose' approach to benefits measurement and realisation is defined and implemented to provide assurance that the benefits identified can be achieved.
Context and environment:
Consular Services Department's purpose is to provide British people with excellent 24/7 consular services. The Department launched in early September 2020, as a result of the COVID lessons learned. CSD takes responsibility for those services which British people abroad can access directly whether or not a consular section is open. These include: our phone, written enquiry, and social media services in our Consular Contact Centre; our remote processing and issuing of urgent documents in our ETD Service Centre; our digital services (such as notarial & document services, assistance, and registration); and the presentation of consular content on GOV.UK.
CSD also has a remit to further improve the 'end-to-end' consular services we offer British people. Specifically, we want to ensure that the 'always on' global 24/7 services are fully integrated with the more specialist and face-to-face services we provide, working collaboratively with posts or colleagues in the wider Consular Directorate.
The Resilient Consular Services Programme
Consular Directorate is implementing a five-year Digital, Data and Technology investment known as the Resilient Consular Services Programme. The programme will provide resilient, personalised support to British people abroad from the moment of first contact through to case resolution. Consular Directorate are replacing core IT systems over two years - case management, crisis response, and real time business intelligence.
As the Programme Benefits Manager you will be responsible for:
*Delivery & Leadership - Lead benefits management working with the Programme SRO, the Senior Programme Manager and Portfolio Manager to define benefits and outcomes for individual projects, products and applications. You will champion the use of best practice benefits management standards, tools and processes. You will also ensure that benefits are sufficiently defined and appropriate means of measurement are in place in order that benefits can be tracked across the lifetime of the programme. You will work collaboratively with Portfolio and Programme colleagues to integrate benefits management into the wider PMO function.
*Benefits Management Strategy - You will define, shape and oversee the implementation of the programme's benefits management strategy.
*Benefits Realisation Plan - You will design, develop and oversee the implementation of the Benefits Realisation plan including change control, risks to benefits realisation, and proposed mitigations.
*Tracking & Reporting - You will establish mechanisms for both the programme and specific projects within the portfolio for co-ordinated and consistent tracking and reporting of benefits throughout the relevant project lifecycles and into realisation. You will track benefits across the lifetime of the programme using appropriate tools and techniques and be responsible for the analysis and reporting of benefits realisation to the Programme Board and Consular Services Board in line with the reporting cycle.
*Benefits Mapping - You will coordinate workshops, map benefits and ensure alignment to the benefits management strategy and work with a range of stakeholders to validate and test dependencies and interdependencies. You will ensure that the benefits map illustrates the relationship between outcomes and outputs.
*Benefits Documentation - You will be responsible for the development and maintenance of benefits artefacts throughout the programme (e.g. Benefits Profiles, Benefits Dependency Maps, Benefits Realisation Plans, Benefits Register and Learning from Experience (LFE) Register). You will also participate in benefits-focused review and assurance activities.
Knowledge and Skills Required:
*Experience of data reporting and analytical skills;
*Experience of interpreting financial data;
*Experience of maintaining and using benefits artefacts (e.g. benefits profiles, benefits realisation plans) to embed a culture of benefits management practices across a complex programme;
*Experience of capturing benefits of digital applications and IT systems
*Professional Programme and Portfolio delivery experience in complex projects, reporting to senior management.
*Design, develop and implement a Programme Benefits Management Strategy
*Design, develop and implement a Benefits Realisation Plan
*Track and report on benefits establishing mechanisms using the appropriate tools
*Map benefits working with key stakeholders for various projects
*Ensure that all benefits are created and maintained.
Key relationships: (internal and external)
*FCDO Consular Leadership Team
*Senior Programme Manager
*Project, product and portfolio managers
*FCDO Information and Digital Directorate (IDD)
*Government Digital Service
*All Suppliers and contractors
Other important features or requirements of the job
(e.g. travel, unsocial/evening hours, restrictions on employment etc)
*Travel to FCDO premises in London at least once a week - possible travel to FCDO office in Milton Keynes
*Travel to any supplier sites for meetings/discussions
Behaviours and skills
We will assess you against these behaviours and skills during the selection process (see CS Competency Framework):
*Delivering at Pace
*Making Effective Decisions
*Managing a Quality Service
*Changing and Improving
Security Clearance required for this roleSC is essential
Location of RoleLondon (though remote working 3 days a week would be acceptable)
We have a fair and comprehensive selection procedure. It is our policy that there should be equal opportunity for and no discrimination against applicants on the grounds of gender, race, religion or belief, nationality, colour, pregnancy and maternity, sexual orientation, disability, age, marriage and civil partnership, union or non-union membership, socio-economic background or being a part-time or fixed term worker.