Service Delivery Co-Ordinator

Milton Keynes, UK £150 per day


Type:

Contract

Ref No:

SDCMK

Contact:

Jacqueline Laing

Telephone:

0161 743 4530

Date Posted:

11-Oct-18

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McGinley Support Services are looking for a Service Delivery Coordinator for a 6 month contract based in Milton Keynes

The role is inside IR35 - Rate will be paid up to £150 per day via umbrella company PAYE or up to £117.92 for direct PAYE with McGinley Support Services (if PAYE Via McGinley you will also accrue holiday pay during this contract)

Candidate with be aligned with a specific route and will be the interface for the IT team and client customers for service requests.

Standard telecoms requests, tend to be telephony based -

New phone extension/phone lines
New headsets/phones
Phone pin resets etc.

Complex telecoms requests, tend to be internet set up etc. -

i.e. when a route moves building or into temporary accommodation, the team manage the IT, i.e. data connect requests.

These sort of requests involve -

Checking requests
Ensuring the correct approvals
Building quotes
Hardware orders
Ensuring delivery of hardware
Booking the works with suppliers i.e BT
Testing the works etc.




Experience requirements -
Role is 75% speaking to customers so strong CS skills needed
Strong IT Skills
Strong Excel skills
Proactive
Dealing with telecoms products
Service Delivery Experience

Desirable
Telecoms / IT experience
Technical order management or delivery experience






We have a fair and comprehensive selection procedure. It is our policy that there should be equal opportunity for and no discrimination against applicants on the grounds of gender, race, religion or belief, nationality, colour, pregnancy and maternity, sexual orientation, disability, age, marriage and civil partnership, union or non-union membership, socio-economic background or being a part-time or fixed term worker.

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